Help & Feedback
Something broken, something missing, or something you just want to say: it all goes through the same form in the app. Feedback works on every household, subscription or not.
Submitting feedback
Open the app, go to Settings, and tap Feedback. That opens your feedback history. Tap Submit Feedback to send something new, and choose a type:
- Feedback: how OneHaus is working for you. Specifics beat impressions.
- Report a Bug: Something is broken or behaving oddly. Tell us what you did, what you expected, and what happened instead.
- Feature Request: An idea for something new you would like to see in OneHaus. Describe what you need and why it would be useful for your household.
- General Inquiry: Anything else. Questions, comments, or suggestions all fit here.
Add a title (up to 200 characters) and a description (up to 5,000 characters), then tap Submit. Your feedback is sent directly to the OneHaus team.
What happens next
Everything you send lands in your feedback list, under Settings, Feedback. Each item carries a status:
- Pending: received, not looked at yet.
- In Progress: someone is working on it.
- Resolved: done, or answered.
When we reply, the answer appears on the item as an Admin Response, and you get a push notification that opens it. Not every submission gets an individual reply, but every one is read.
What's new
When OneHaus ships something new you get a What's New card summarising it. Tap Got it to dismiss it.
Getting more help
For a "where is that setting" question, ask the AI chat in the app. Try "how do I sync my calendar?" or "where do I change my task filter?"
For anything else, Support is the fastest route.
Tips
- Say what you did just before it went wrong. That is the part we cannot guess.
- Check the What's New card after an app update. The feature you requested may already be there.
- If something is broken, use Report a Bug rather than General Inquiry. It routes faster.
Troubleshooting
Feedback not submitting Check your internet connection and try again. If you are signed out, sign in first.
No response to my feedback We review all submissions, but not every one receives an individual reply. Feedback that affects many households is prioritised. For anything urgent, use Support.
I did not see the reply Open Settings, Feedback and tap the item. Any answer sits on it as an Admin Response, whether or not the push reached you. To get the push, make sure notifications are enabled for OneHaus on your device. See Notifications & Reminders.